Recently, I had a family member at Timberline Post Acute Skilled Nursing Facility in Albany for hospice care. Although I already work here, this experience allowed me to see the facility from the perspective of a family member, and it made me even more proud to be part of this team. The staff showed so much compassion, kindness, and support during such a difficult time for our family. As things became closer to the end, they were incredibly accommodating and thoughtful. They provided us with a private room where we could spend quiet time together and grieve as a family, which meant more than words can express. They also brought us a comfort cart filled with snacks and items for the kids, which was such a caring gesture during an emotional time. Every nurse and staff member listened to our concerns and addressed them promptly and respectfully. I’m truly grateful for the care my family member received and for the compassion shown to all of us. This experience reminded me why Timberline is such a special place.

A Professional Family’s Review: Exceptional Clinical Care and Miraculous Recovery at Timberline My elderly mother recently completed a two-month rehabilitation stay at Timberline following surgery for complex and comminuted fractures. As a family of professionals—including a Medical Doctor (daughter-in-law), a currently practicing Registered Nurse (RN) at a California SNF (niece), and a legal professional with a U.S. law school background (myself)—we observed every detail of the facility through daily visits of 6–7 hours. Based on our professional standards, we wish to share our experience. We have no affiliation with Timberline and are leaving this review entirely of our own volition. Nursing Staff: Strategic Leadership and High-Performance Care Director of Nursing (DON) possesses the strategic leadership and commanding presence of General MacArthur or General Patton. Her ability to meticulously direct every nurse and CNA ensured there were zero gaps in patient care, giving us immense confidence in the facility. The nurses were extraordinary—always vigilant with “hawk eyes,” they monitored and cared for residents with the speed and precision of a high-performance computer. I never saw a nurse idling; they moved systematically like a CPU, resolving every issue with impressive efficiency. Another pillar of Timberline is the CNA team. Despite my mother’s dementia and total dependence on ADLs, they visited her dozens of times a day with profound dedication. They combined exceptional professional skills with genuine warmth and humanity. Their compassionate care was truly moving. We are deeply grateful to the entire nursing team. Physical Therapy (PT): A Scientific Miracle Given the severity of my mother’s comminuted fractures, we were initially devastated and doubtful she would ever walk again. However, the PT team at Timberline worked a literal miracle. Their daily rehabilitation sessions were scientific and systematic, utilizing a wide array of specialized equipment in the PT room. While a successful surgery is the foundation, it is meaningless without expert rehabilitation. These therapists did not treat their work as just a job; they approached my mother with the patience, encouragement, and love one would give their own family. Their humanity and kindness were the keys to her remarkable recovery. Attentive Doctors and Geriatric Expertise: The doctors took the time to listen deeply to my mother’s unique needs and the specific concerns of our family. They spent significant time personally checking every detail, adjusting orders, and preventing potential issues before they arose. Their specialized training and extensive experience in geriatric care were evident, making us feel completely at ease. Social Workers, Administration, and Facility Management: The Social Workers are the “gems” of Timberline. They were incredibly industrious, ensuring my mother’s safety and well-being while maintaining excellent communication with us to resolve every issue. I will never forget them standing at the entrance, warmly waving goodbye to my mother on the day of her discharge. The Administrator also played a vital role, acting as the captain of the ship. We often saw the Administrator navigating the halls, checking nursing desks and resident rooms to ensure the “Timberline ship” was steered toward maximum satisfaction and safety. We also thank the Financial Manager, who was always kind and helpful during our phone calls. The food was absolutely excellent. To everyone at Timberline: Thank you for your professionalism, your heart, and for giving my mother her mobility back. More than just medical care, your team restores the dignity, happiness, and quality of life that every family treasures.

After a hospital stay, my mother with mobility issues, was moved to Timberline for care and physical therapy. The nurses, physical therapists, and staff were wonderful and very helpful in helping her gain confidence and improve her mobility before coming home. Staff were always friendly, uplifting, and had a positive attitude. We are very grateful for care that was provided to my mother during a hard time.

We’ve had my 89-year-old mother at Timberline for a little over a month now after surgery for fractures in her left arm and left hip, and I wanted to leave a mid-stay review. From Day 1, everything was ready for her arrival. As soon as she got there, around 8 or 9 staff members from different departments came by one after another over the course of about an hour, and they handled everything very smoothly. Everyone was very kind, answered all of our family’s questions, and made the whole admission process feel organized and reassuring. The physical therapists have been very professional and systematic in the way they are working with my mother. They give us confidence that the rehab goals we are hoping for are truly achievable. More than that, they care for and train her almost as if she were their own family member. The nurses, social workers, CNAs, doctor, financial manager, and really all of the staff have been incredibly kind. They have been doing an excellent job caring for my mother’s condition and safety, while also attentively helping with her medications, toileting, bathing, meals, insurance approvals, and the concerns and burdens our family is facing. They have also been very responsive to our family’s detailed requests. They follow through quickly, don’t let things slip through the cracks, and they give feedback so we know what has been done. The doctor caring for my mother here is also incredibly kind and attentive. She looks after and manages her condition with great care, clearly addresses our family’s concerns, and listens carefully to our requests, which has been very reassuring for us. I also want to mention the food. The variety is amazing, including Asian options, and the meals are far better than we ever expected in a rehab facility. I have nothing negative to say about the food—it is excellent. The surgeon who performed my mother’s surgery so skillfully made it possible for her to stand again, and this facility is now dedicatedly and systematically helping rebuild her from the ground up so that she can walk and function again.

I am a resident at Timberline and like it here.